Returns
Our return policy extends for 10 days. If 10 days has passed since your purchase (or delivery of your order), unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be purchased at regular price, unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Please email hello@departmentofartisans.com to request a return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Funds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@departmentofartisans.com.
Sale Items
Only regular priced items may be refunded. Sale items are final.
Shipping
To return your product, please mail your product to:
Department of Artisans
c/o Returns Department
#503, 90 Sumach Street
Toronto, ON M5A 4R4
Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.